Books are
judged by their covers, houses are appraised by their curb appeal, and
businesses are initially evaluated on how they choose to market and
advertise their products or services. In a perfect world this is not fair,
moral, or just. What’s inside should count a great deal more. And
eventually it usually does, but not right away. In the meantime, a lot of
opportunities can be lost.
But we can control how we
portray ourselves to the outer world. In transformational learning, the
idea is to start at a place that is most visible and allows for
immediately recognized results. Wardrobe, grooming, and nonverbal
communication are aspects that are apparent on the outside to the outside
world. Combined, these factors can frame us as competent, knowledgeable,
elegant, gracious, powerful, or anything else we choose to
communicate.
You Have Just Thirty Seconds
Social
psychologists studying the impact of image have determined that’s how long
it takes for someone meeting you to form a whole laundry list of
impressions about your company's products and services. The list of
impressions encompasses:
-
- Your offering
- Company competence and success
- Pricing
- Level of sophistication
- Trustworthiness
- Sense of humor
- Social heritage
Now, thirty seconds doesn’t give
you time to pull out your business plan, showcase your financial results,
or present product references. It doesn’t allow any time to explain that
you and your company have talent, skills, training, and a substantial list
of truly satisfied employees and customers.
In thirty seconds, people form
all those different impressions based almost entirely on what they
see—your visual communications. Appearances do count.
These quick impressions can be
lasting ones. Psychologists call it the halo effect. When your visual
message is positive, the person you’ve just met will tend to assume that
other aspects about you are equally positive. But unfortunately, if your
visual message is negative, that new customer, client, co-worker, or
prospective venture capitalist may not spend the time and effort to
discover the business inside.
Appearances count in today’s
world—as much or even more than in earlier decades. Rigid “success
dressing” rules have yielded to new, more flexible guidelines that
encompass casual business looks as well as traditional power suits. But as
the speed of the business world accelerates, the importance of making a
positive first impression increases,
too.